FAQ

About the SKWHEEL-ONE

What is the SKWHEEL-ONE and how does it work?

The SKWHEEL-ONE is an all-mountain electric ski innovation designed to deliver a unique skiing experience. With an intuitive remote control, you can control speed and braking, while the tilt of your body allows you to turn. It is designed to adapt to various terrains, turning every ride into an adventure.

What are the driving modes of SKWHEEL-ONE?

Riding Modes allow you to customize the ride feel of your skis via the telescopic handle. You can adjust the top speed to best match your riding level and environment.


- Urban: 25 km/h

- Intermediate: 40 km/h

- Fast: 60 km/h

- Pro Rider: 80 km/h

What is the autonomy and charging time of the SKWHEEL-ONE?

The SKWHEEL-ONE offers an average range of 50 km at 25 km/h. Its clip-on battery allows you to extend this range by carrying an additional battery.

Two charging options are available:

- Fast charge: 2 hours

- Normal charge: 4 hours

What terrains can be explored with the SKWHEEL-ONE?

The SKWHEEL-ONE is designed to tackle almost any terrain: city, beach, mountain, gravel, sand, grass, or dirt. It is robust, versatile and performs even on slopes of up to 30%.

Is SKWHEEL-ONE safe to use?

Yes, the Skwheel One is equipped with several safety features including adaptive speed modes, electronic and mechanical braking system. Always wear a helmet and protective gear to ensure safe use.

Use and maintenance

How to get started with the SKWHEEL-ONE?

For first use:

- Attach the Skwheel to your feet.

- Turn on the skis and the remote control.

- Familiarize yourself with the driving modes and start in an open space.

Are the SKWHEEL-ONE difficult to ride?

Not at all! Anyone can ride a SKWHEEL-ONE with a little instruction and practice. The SKWHEEL-ONE are equipped with technology that actively helps keep you balanced. You don’t have to be a professional skier to figure it out. As with any board sport, it takes time and practice to become a pro, but most people learn the basics within the first 15 minutes. People of all ages and skill levels have learned to ride, and we know you can do it too.

How to brake and dismount the SKWHEEL-ONE?

The electronic brake is controlled via the remote control. A mechanical brake located at the rear provides additional safety and offers experienced riders the possibility of performing drifts.

How can I track the remaining charge of my SKWHEEL-ONE?

Battery management is made easy with the SKWHEEL-ONE's controller, which displays the remaining charge level for each ski, right and left. This feature allows you to monitor the battery life of your device in real time, ensuring an uninterrupted skiing experience.

Does the SKWHEEL-ONE have different speed modes?

Yes, the SKWHEEL-ONE is equipped with four speed modes, designed to accommodate all experience levels, from beginners to advanced users. This range of speeds allows for customization of the ride, giving each user the ability to adjust the device to their preferences and comfort level.

Does the SKWHEEL-ONE require regular maintenance?

No, but if necessary, spare parts and service options are available. Contact our support or check out our online tutorials for simple repairs.

What type of tires are used on the SKWHEEL-ONE and are they interchangeable?

The SKWHEEL-ONE is equipped with tube tires, selected for their durability and performance on all types of terrain. These tires are easily interchangeable, allowing users to replace them as needed without difficulty.

Compatibility and accessories

What accessories are included with the Skwheel One?

The box contains: a charger, a remote control, a user manual and a telescopic handle. Additional accessories can be purchased on our website.

Will my Skwheels come with a charger?

Yes! Skwheels come with chargers. But if you're looking for faster charging times, check out our fast charger.

How can I increase the range of my SKWHEEL?

The SKWHEEL ONE's autonomy can be easily increased thanks to its removable battery system. This feature allows users to carry additional batteries in their backpack, offering the possibility to extend the adventure without limits.

Do the chargers work in all countries?

Yes, they are multi-voltage. However, an adapter may be required for non-European sockets.

What shoes are ideal for using the Skwheel One?

We recommend closed shoes with flat soles. Avoid sandals or very flexible shoes.

Customization and modifications

Can I modify or customize my Skwheel One?

While customizations are possible, modifying internal components may void the warranty. If you customize, do so with due consideration for risk.

Does Skwheel One come with a mobile app?

Not for this release, but we are exploring connected features for future models.

Use in various conditions

Does Skwheel One comply with urban regulations on micromobility vehicles?

Yes, the SKWHEEL ONE is designed to be fully compliant with urban regulations for micromobility vehicles. It is equipped with front and rear lights, reflectors, and an audible warning device, and its speed is limited to 25 km/h to ensure harmonious coexistence with other users of urban space.

Can I use Skwheel One in the rain or snow?

The Skwheel is IP 64 water resistant. It can be used in rain or wet terrain. However, avoid prolonged exposure to water to preserve the electronic components.

Can I use my Skwheel on the beach?

Off-roading is the perfect environment for the Skwheel. Our engineers work extremely hard to prepare the Skwheel to take on any terrain, but it's important to keep in mind that your Skwheel one is ultimately still an electronic device and water-resistant, but not waterproof.

Can Skwheel One be used for daily commuting?

Absolutely, the SKWHEEL ONE is perfectly suited for daily commutes. Its robust design and high autonomy make it an ideal means of transport for your urban travel, offering a fun and efficient alternative to traditional means of transport.

How does Skwheel One handle hills?

Thanks to its powerful design, the SKWHEEL ONE can easily handle climbs with an incline of up to 25 degrees. This capability ensures optimal performance even in the most demanding conditions.

Age, weight and limitations

Who can use Skwheel One?

It is suitable for users with shoe size 36 to 50 and a maximum weight of 120 kg. The minimum recommended age is 16 years.

Is there an age limit to use the Skwheel One?

No, as long as you follow the weight restrictions and safety guidelines.

How many kg do the Skwheel One and the additional batteries weigh?

The Skwheels weigh 7.5 kg per ski, which is the same weight as a ski boot mounted on a ski. The only difference is that the weight is distributed differently! For the additional batteries, so that you can carry them easily, we chose something relatively light, 2.5 kg per battery, or 5 kg in total!

Purchases and guarantees

Where to buy Skwheel One?

The Skwheel is available on our website and at our certified dealers.

What payment methods do you accept?

We accept major credit cards, PayPal, Google Pay, as well as financing options (Cofidis, Virement, etc.).

Can I set up a payment plan?

Yes! Simply select Cofidis at checkout. Cofidis offers riders the ability to finance their Skwheel in up to 4 payments.

What is the warranty policy?

The SKWHEEL ONE is backed by a 2-year warranty on mechanical parts and a 6-month warranty on the battery, underlining our commitment to quality and customer satisfaction. This warranty gives users peace of mind, knowing that their investment is protected.

Does the Skwheel One come with insurance or can I purchase it?

An insurance option is offered when purchasing the SKWHEEL ONE on our website or in our partner stores. This insurance aims to provide additional protection to our customers, covering various situations for increased peace of mind.

How do I register my Skwheel to activate the warranty?

Registering your SKWHEEL ONE to activate the warranty can be done directly in our partner stores or when purchasing on our website. This simple procedure ensures that your device is protected by our warranty policy from the beginning of its use.

In case of problem

What to do in the event of a breakdown or fault?

If you have any issues with your SKWHEEL ONE, you have two options: visit one of our partner stores, listed on our website, or contact SKWHEEL support directly. Our team will determine if a product return is necessary and guide you through the steps to follow for a quick and efficient resolution.

Is the Skwheel One easy to repair and can I do it myself?

Yes, the SKWHEEL ONE is designed to be easily repairable by users themselves. Spare parts are available on our website, accompanied by detailed tutorial videos that will guide you through the repair process, making maintenance simple and accessible.

How can Skwheel One customer service assist me with questions or issues?

Our customer service is available to answer all your questions and solve your problems. You can contact them directly by phone for fast and personalized assistance.

Community and skills

How can I improve my driving skills?

Practice regularly and explore different terrains. Check out our tutorials and join the Skwheel community to exchange tips.

How does Skwheel One contribute to sustainable mobility?

The SKWHEEL ONE promotes sustainable mobility by offering an eco-friendly alternative to traditional means of transportation. It runs on electricity, which reduces carbon emissions, while being designed for a long life and ease of repair, minimizing electronic waste. In addition, we have taken steps to maximize our environmental impact by using recyclable materials, including our composite chassis. By choosing Skwheel One , you are actively participating in preserving the environment by opting for a sustainable and planet-friendly mobility solution.

How do I ride my Skwheel One like the people in your videos?

Practice! Riders take Skwheel to places we never imagined, but it all takes practice. For most riders, getting the basics down only takes a few rides. Then it’s a matter of spending time riding more aggressively and becoming comfortable in different locations and riding conditions.

Can I become a Skwheel certified dealer?

Yes, apply through our website. We are looking for partners with existing physical stores.

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